Jacob Aukeman

Principal Software Developer

December 2014 - Present

SaaS callback product complementing VHT's existing premise callback solution
This product was an aquisition. I was responsible for reverse-engineering it and establishing in-house expertise with the product
Developed automated provisioning of a development environment using Vagrant
Developed automated provisioning of integration test environment using Ansible and AWS EC2

SaaS offering to provide "click-to-call" web widgets
Web widgets are served from the cloud and are integrated with customers' premise installation of VHT Callback
This was a product that I pitched to company leadership and was given the opportunity to build it out and take it to market
A greenfield product built in 7 months with a team of 4 developers
Travis-CI for build
Cucumber to drive automated integration tests
Vagrant to provision development environment VMs on developers' laptops
Ansible for automated deployment to AWS EC2 for integration test and production environments

Lead Developer, Customer Support Team for VHT Callback Software Suite

Worked with Tier 1 and 2 customer support representatives to triage, investigate, and address bug reports
Experience working with Computer/Telephony Integration (CTI) APIs for Genesys, cisco, and Avaya products
Built log parser tooling to streamline workflow around bug investigation
Built telemetry into the codebase to report metrics including memory usage, thread counts and Win32 handle counts.
Designed tooling to stub out CTI events from third-party software to help debug hard-to-reproduce errors
Worked with feature team leads to rotate developers onto and off of support team frequently to help get them experience with the code base and with customer needs
Used Basecamp wiki to establish checklists and onboarding documentation to shorten ramp-up time for developers joining the team

Used Erlang OTP to develop support framework around existing C++ codebase to ensure high availability and uptime for distributed enterprise deployments
Built system health monitoring framework using EmberJS

Senior Consultant

June 2014 - December 2014

Software Engineer

May 2008 - June 2014

Tactical Environment Simulation (NxTES) Subsystem Lead for F-15SA Aircrew Training Devices

Developed, maintained and tested real-time simulation software spanning several domains including aerodynamic, behavior and weapons modeling, electronic warfare, weather, etc.
Responsible for NxTES subsystem requirements definition and verification
Briefed customer representatives regarding NxTES subsystem at regularly scheduled technical reviews, per DoD acquisition procedures
Established and documented required configuration for deliverable Linux servers used to run NxTES software in support of F-15SA training devices
Established and documented build and installation procedures for NxTES software deliveries to project baseline
Designed and executed integration tests for NxTES software

NxTES Developer for F-16 and F-35 Pilot Training Devices

Developed, maintained and tested NxTES software
Implemented several diagnostic utilities to aid in real-time debugging and requirements verification
Implemented wrapper APIs around NxTES networking and IPC code to facilitate creation of new debugging utilities

Developer for Training Management System (TMS)

Developed courseware used to manage student pilots and schedule flight school assets

Developer for Instructor/Operator Station (IOS) software for MC-130P simulator

User interface providing operator control of the simulator and reporting simulator state
Implemented using .NET forms, optimized for touch screens
Integrated with FalconView mission planning and mapping software using COM interfaces and Win32 hooks
Provided on-site support during hardware/software integration and delivery to customer

Software Engineer

June 2003 - May 2008

Maintenance of existing software systems
Assumed a leading role porting user interface software from X-Windows/Motif to .NET forms
Provided on-site customer support during rollout of software deliveries

Experience